Introduction At Ways2Peace , we are committed to ensuring a smooth and efficient delivery process for our clients. This Shipping and Delivery Policy outlines the terms and conditions governing the shipment and delivery of travel-related documents, merchandise, and other services offered by Ways2Peace.
Scope of Delivery
- This policy applies to all travel-related documents, vouchers, merchandise, and other deliverables associated with our services.
- Our delivery services are available across India and for select international destinations.
Modes of Delivery
- Electronic Delivery:
- Travel confirmations, itineraries, vouchers, and e-tickets will be sent via email to the registered email address provided at the time of booking.
- Clients must ensure that they provide an accurate and active email address to receive all necessary documents.
- In case of non-receipt, please check your spam or junk folder before contacting our customer support.
- Physical Delivery (If Applicable):
- Some documents or merchandise may be delivered via courier or postal services.
- Deliveries will be made to the address provided by the client at the time of booking.
- The estimated delivery time for domestic shipments is 5-7 business days, while international shipments may take 10-15 business days.
Delivery Timelines
- E-tickets and Booking Confirmations: Sent within 24-48 hours of booking confirmation.
- Physical Deliverables: Dispatched within 3-5 business days from the confirmation date.
- Expedited Delivery: Available upon request at an additional charge.
- Delivery timelines may vary based on location, courier service availability, and unforeseen circumstances.
Shipping Charges
- Electronic deliveries are free of charge.
- Physical shipping charges will be calculated at checkout and depend on the delivery location and chosen shipping method.
- Any additional customs duties or taxes for international shipments will be the responsibility of the recipient.
Tracking Information
- For physical shipments, tracking details will be shared via email or SMS once the order has been dispatched.
- Clients can track their shipments using the provided tracking number on the respective courier partner’s website.
Failed Delivery Attempts
- If delivery is unsuccessful due to incorrect address details or recipient unavailability, a re-delivery attempt will be made.
- After two failed attempts, the package may be returned to us, and the client will need to bear additional re-shipping costs.
Lost or Damaged Deliveries
- Ways2Peace is not responsible for lost or damaged shipments caused by third-party courier services.
- In case of lost or delayed shipments, we will assist clients in tracking and resolving the issue with the courier service.
- If a package arrives damaged, please report it to us within 48 hours of receipt for assistance.
Changes to Delivery Address
- Clients can request a change in the delivery address before dispatch by contacting our support team.
- Once dispatched, address changes may not be possible or may incur additional charges.
Contact Us For any queries regarding shipping and delivery, please contact our customer support at:
- Email: info@Ways2Peace.com
- Phone: 9149689262
- Office Hours: 11:30 AM – 9:00 PM (IST)
- Address : 55 2nd Floor Lane 2 Westend Marg, Saidullajab Near Saket Metro Station New Delhi 110030
Ways2Peace reserves the right to modify this Shipping and Delivery Policy at any time. Any changes will be updated on our website and will take effect immediately upon posting.
